FAQ

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Something is missing in your delivery or one or more product(s) have not arrived in the package with you? Despite all checks in the process, it occasionally happens that a delivery is incomplete and/or something is missing. From time to time, the packages have also been damaged during transit and have been repackaged. In the end, something is missing from what you ordered and what you should have received. This is extremely regrettable for you, and we are not happy about it either. We are all customers every day and know how it feels when you are looking forward to the delivery and the ordered goods, and then something goes wrong. How can we help? You have the option to send us all the necessary information regarding your case through an automated process so that we can resolve your case quickly. Please write to us at support@kienzle.de and we will get back to you promptly.

We are sorry that you have not received the shipment. Returns that arrive at our facility are processed chronologically. Orders that are returned to us by the shipping service provider are canceled and we refund the purchase price to the payment method you used (reasons for the return by the shipping service provider: last name not on the bell, storage period in the branch exceeded, and other reasons). Please check regarding the refund on the payment method you used. Please note that the shipping service provider also requires some time to return the shipment.

We will send you a tracking number for each order, under which you can track your order. Through this link you can select other delivery options accordingly.