Kienzle Partner Portal (57b Tachograph Service)

This error message appears in connection with the measurement of the distance impulse number.
Possible causes are:

1. The Bluetooth components such as BlueMeter, TyreMeterPro, Roller Interface Module (RIM) are not switched on.
2. The Bluetooth range of the components is approx. 20 m and more. However, it may be that interference, such as multiple layers of metal, affects the
   connection. Therefore, the position of the respective device should be optimized first.
3. If the measurement of the W- and L-value is carried out on a measuring track and the TyreMeterPro (TMP) is used, repeat the connection setup without the setting L-value automatically. If this is successful, there is a problem with the connection to the TMP. Since the connection of the TMP does NOT occur directly to the Workshop Tab, but is established via the BlueMeter, shorten the distance between the two devices. For this, bring the BlueMeter a little closer to the wheel where the L-measurement takes place.

The background for this problem lies in most cases in the faulty connection of the WorkshopLink to the front interface of the control device. Although the LED of the WorkshopLink lights up continuously and the connection to the WorkshopTab is established, the connection to the contact from which the distance pulse count is read is not given.

Therefore, the following tips for handling the WorkshopLink:

1. Make sure that the WorkshopLink is properly locked in the front interface
   (pull out and plug back into the control device).
2. Do NOT use the WorkshopLink extension for Stoneridge control devices with VDO DTCO's.
3. However, with digital control devices from Stoneridge, this extension must be used.

In most cases, the training of the components is carried out without complications. In individual cases, it may happen that a new device is not found in the Bluetooth environment.

To resolve this problem, proceed as follows:

1. Select the four tiles in the upper right corner and then click on ‘Leave’.
2. Now you are in the view where, among others, the WorkshopApp icon is displayed.
3. Select the WorkshopApp (The app will restart).
4. Then repeat the training process of the components.

Please note that the connection to the WorkshopTab also fails due to incorrect input of the Bluetooth pin. If this attempt has also failed, please contact our WorkshopTab support.

To set up a printer in the Workshop tab, proceed as follows:

1. Select the four tiles in the top right corner of the WorkshopApp user interface and then click on ‘Leave’. You are now in the Application Launcher, where the WorkshopApp icon is displayed among others.
2. Now select the four tiles in the top right corner and click on ‘Options’.
3. In the Options menu, select the installation assistant on the left side.
4. All registered printers are listed in the top right corner. If the new printer has not been added automatically, click on the button ‘Printer Installation’ and follow the instructions of the Windows assistant for printer setup.

Please note:
In some cases, the internal IT must be involved when setting up a network printer.

To check whether an update is currently available for your Workshop tab, proceed as follows:

1. Select the four tiles in the WorkshopApp user interface at the top right and click on ‘Leave’. You are now in the Application Launcher, where, among others, the WorkshopApp icon is displayed.
2. Now select the four tiles at the top right and click on ‘Options’.
3. In the Options menu, select the button ‘Software/Update’ on the left side.
4. Now press the button ‘Search for update now’ at the bottom right. If an update is available, it will be downloaded automatically. In the list of installed software, the abbreviation UA (update available) will be displayed for the respective software component that receives an update.
5. When the download is complete, press the button ‘Restart’ at the bottom right.

Please note:
Depending on the update, it may happen that the screen remains dark for a longer period and the installation takes place in the background. In this case, wait at least 5 – 10 minutes until the tab has fully booted up. Interrupting this process can cause a malfunction or a total failure of the device.

To register a new technician, proceed as follows: 

1. Select the icon “Personal Password” in the WorkshopApp.
2. On the left side of the view, click on “New Technician”.
3. Then enter the following data on the right side:
   Name, personal password, PIN workshop card.
4. Select the button at the bottom right “Create”.

The new technician will now be displayed for selection on the left side.

There are two ways to delete a technician from the list. For the first option, it is necessary to know the personal password.

1. Select the name of the technician to be deleted in the menu “Personal Password” (on the left side).
2.  On the right side, click on the red button “Delete Technician”.
3. A window will open with the log-in. There, enter the name and the personal password of the technician and click on “Log-In”.
4. Confirm the query “Do you really want to delete the technician? NameXXX?” with “Yes”.

For the second option, it is not necessary to know the personal password. This process is required, for example, if the examiner listed is no longer employed in the workshop.          

1. Select the name of the technician to be deleted in the menu “Personal Password” (on the left side).
2. On the right side, click on the red button “Delete Technician”.
3. A window will open with the log-in. There, enter the login data as follows:
   Username: Admin
   Personal Password: 1234
4. Now click on Log-In.
5. Confirm the query “Do you really want to delete the technician? NameXXX?” with “Yes”. 

How the setting of the DTCO for an externally connected device is made depends on two factors:

1. With which baud rate the external device communicates (125/ 250/ 500). You can find this information in the product documentation or ask the manufacturer.
2. At which CAN of the DTCO it is connected (CAN1/ connector A or CAN2/ connector C)

To adjust the baud rate, proceed as follows:

1. Insert the workshop card into the DTCO and enter the PIN or transfer it via the menu “Personal password.”
2. In the Workshop tab, select the WorkshopApp.
3. Then click on the menu “TCO parameters” and then select the icon “CAN.” There you have the option to set the baud rate for CAN1 or CAN2.
4. To program the change, click the “Write” button at the bottom right.

If the component is connected to CAN2 (connector C), make sure that in the menu “CAN” the parameter “CAN2 On/Off” is set to “On.”

Please note:
There are DTCO variants that do not have the CAN2 connection.
Further information can be obtained from our support.

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If the GNSS or DSRC test is passed successfully, the results of this examination will be automatically transferred to the test certificate. If the WorkshopTab is restarted during the course of the examination, data that has been generated so far will be cached, but without the results of the two tests. Therefore, if you find that the result of the two examinations has been documented negatively on the test certificate, proceed as follows:

1. Close the PDF with the test certificate.
2. Click the arrow button in the top left to exit the “Report” menu. 
3. In the calibration wizard menu, select “Device functions test” on the left side and repeat the GNSS and DSRC test. (For the DSRC test, the workshop card must be inserted in the tab)
4. Ensure that the respective tests have been confirmed with the message “Test passed”. 
5. After you have conducted the two tests, you can exit the respective test menu with the arrow button in the top left to return to the wizard. 
6. In the wizard, select the menu “Create test report, print test report and inspection report” on the left side.
7. Now click the button “Create and print test report” on the right side.
8. Repeat the creation of the test report via the menu “Select calibration”.